Reactive maintenance
A building services fault?
Start with the right support.
Heating down, air conditioning not working or an electrical fault affecting your building? Tell our team what has happened so we can confirm available support and the next step.
Agree the scope
Focus on the fault and the next step.
Share the facts you know. Our team will explain the support available for your site.
Heating and hot water faults
Describe the affected plant and whether your building has lost heating, hot water or both.
Air conditioning and ventilation faults
Tell us which area is affected, what the system is doing and any fault code already visible.
Electrical faults
Explain the loss of power, lighting or other affected equipment. Leave electrical investigation to a competent person.
Follow on remedial work
Once a fault has been assessed, discuss the repair options and any further work needed.
A clear process
From your first call to an agreed next step.
Call for an urgent issue
Speak to our team where support is urgent. An online enquiry does not confirm engineer dispatch.
Describe the fault and location
Share the site postcode, affected system, contact number and whether you are an existing customer.
Confirm availability and terms
Our team will explain the next step, any attendance arrangements and applicable charges.
Review follow-on work
Discuss findings, repair options and any remedial quotation after assessment.
Safety, compliance & insurance
Address the risk. Keep a clear record.
Restore confidence after a building services fault. Fault assessment and appropriate remedial work help address safety risks and support your compliance responsibilities.
Records of the findings, repairs and recommended follow-up checks can help demonstrate the action taken and provide useful supporting evidence for an insurance claim.
Inspection, testing and reporting are agreed within your service scope. Insurance cover and claim decisions depend on your policy terms and insurer.
Before you enquire
Your questions, answered.
Should I call or use the online form?
Call for an urgent issue. The form is suitable for sharing information, but it is not a confirmed booking and is not a substitute for emergency services.
Do you accept enquiries from new customers?
Tell us whether you are an existing customer or making a new enquiry. Our team will confirm coverage, availability and the support that can be offered.
Is an engineer automatically booked when I submit a form?
No. Attendance, scope and charges need to be confirmed by our team.
Can I send a photo or fault code?
Include a fault code if it is already visible and safe to note. Our team can explain how to share photos securely if they are needed. Do not open equipment to obtain information.
Your site. Your service requirements.
A recognisable name.
A clear next step.
When a system needs attention, tell us what has happened and where you are. Speak to our team to confirm coverage, available support and attendance arrangements.
Call 01423 770094Talk to our team
Tell us about the fault
For an urgent issue, call the team. An online enquiry does not book an engineer; availability, attendance and charges need confirmation.
Choose the detail you need