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REACTIVE MAINTENANCE SERVICES

When things go wrong – which they will – a single call to the 24/7 Robinsons helpdesk is all you need to solve your problem.

OUR REACTIVE MAINTENANCE SERVICE

Do you find that you experience property maintenance issues at the most inopportune moments, costing you both time and money?

No matter what time of day or night, just one simple phone call to our 24/7 Robinsons helpdesk will ensure that a suitable tradesman is sent to your site quickly to rectify the problem and get your business back up and running efficiently in no time.

CONTACT Robinsons

Call us today on 01423 770094 or fill out the form below and we will get back to you.

“Robinsons provide reactive maintenance to over 30,000 sites for customers throughout the UK and Ireland”

WHAT IS REACTIVE MAINTENANCE?

Reactive maintenance is quite simply ‘reacting’ to an issue, such as a breakage/ breakdown, as it occurs. As opposed to planned maintenance, where you inspect and maintain your facility’s fabric and equipment to avoid possible issues, reactive maintenance covers those eventualities that you just cannot predict or plan for. Reactive maintenance services ensure that any unexpected breakage/ breakdowns, whilst frustrating, are fixed quickly, with minimum disruption to your business.

HOW Robinsons CAN HELP

It is impossible to predict and address every issue before they arise and so a reactive maintenance service is vital for every business. Reactive maintenance is often supplemented with a planned maintenance programme, but whatever your approach, below we have included some of the benefits associated with having a reliable reactive maintenance partner:

Facilities are complex and no matter the plans in place, things can go wrong. A robust reactive maintenance service allows you to react when the unexpected happens and helps to keep your business trading.

As always, it will be better to prevent issues rather than react to them, but when a fault does arise having a reactive maintenance service in place can get your facility back up and running safely and to appropriate standards – meaning your employees are working in a safe environment.

An Robinsons reactive maintenance service covers you for the unexpected whilst also keeping the associated costs of reactive servicing to a minimum.

Having a dedicated reactive maintenance team, like MSL, on hand means that you will need fewer staff to manage any issues that may occur. With a simple phone call, you can relax and be safe in the knowledge that the problem is being fixed, leaving you and your staff to concentrate on the day-to-day running of your business.

REACTIVE & PROACTIVE MAINTENANCE

It is clear that a reactive maintenance service is a necessity for all organisations however, there are a number of disadvantages associated with this approach if adopted in isolation. We wanted to include these below so you can make an informed decision about whether to rely solely on a reactive maintenance service or to include a planned maintenance programme too:

Shorter Life Expectancy – Reactive maintenance does not pro-actively assess the condition of a property’s fabric and therefore small issues and problem areas are not identified and rectified, meaning the likelihood of an unexpected maintenance problem is higher and potentially more costly.

Unpredictability – Reactive maintenance focuses on addressing problems once they occur. A reactive maintenance service does not allow you to predict when these problems will arise, meaning you cannot plan for them.

Less Control Over Budget - The unpredictability of maintenance issues means that you may be hit by unexpected costs that may not have been budgeted for. It is always sensible to have some budget available for unexpected maintenance requirements.

Safety - Obviously any property that isn’t checked regularly could be a safety concern, as they are not being maintained frequently, rather being looked at as and when a problem arises.

Unexpected Downtime - A maintenance issue may be serious enough to stop your site from trading and you are unable to prepare your staff for the downtime and the loss of productivity and profits to your business.

NATIONWIDE SERVICE

Whether you operate a large facility or manage multiple sites on a National / European scale, you need to ensure all aspects of your business are cared for properly. This will not only help create a safe and healthy working environment for your staff and customers but will also ensure that your business runs smoothly and continues to operate at peak efficiency. To help you with this, we provide a fully comprehensive reactive maintenance service.

Our reactive maintenance service operates 24 hours a day, 365 days a year, right across the UK, Ireland and parts of Europe. Our rates are both competitive and fully transparent; You pay only for the time spent on site and materials, with no hidden extras.

DEDICATED TO OUR CUSTOMERS

We believe that our relationships with our clients is what sets us apart from our competitors and was the reason we were awarded the title of ‘Top 50 Companies for Customer Service – First in service provider category’.

Each customer has the support of a caring and knowledgeable account team headed by an Account Manager who oversees the relationship including performance management, continuous improvement and issue resolution. The team includes a dedicated helpdesk advisor, who is fully up to date with your business and its challenges. This ensures we can help solve any issues you may be experiencing quickly and efficiently, without you having to repeatedly explain the nature of your business, saving vital time. Our advisors are all fully maintenance trained, so you can be sure you are getting the right advice. Depending on the service levels we’ve agreed and the severity of the problem, your helpdesk advisor can arrange for the right tradesman to be on site from within 2 hours to 5 days.

Robinsons Ltd provides expert reactive maintenance services across a range of industries. Read more below about some of the sectors we cover:

Education
Retail
Public Sector
Healthcare
Sports & Leisure
Hospitality
Manufacturing
Office

THE INSYNC WEB PORTAL

Our inSYNC integrated FM system allows full transparency of any ongoing reactive maintenance work. From first logging a job through to completion, you are able to track the progress of every job, as well as allowing you to access to your maintenance spend via downloadable information reports. These reports also allow you to identify areas of recurrent problems that may need further investigation, helping you curtail any issues before they develop.

We have recently launched a site based inSYNC portal, enabling each site to log jobs and request quotes (within agreed parameters). Other features include a comments box to facilitate interaction with Robinsons.

“Robinsons handle 1,000,000 communications per year across the customer inSYNC portal, e-mail and telephone channels”

OUR ACCREDITATIONS

Robinsons has a rigorous approach to health & safety and holds the BS OHSAS 18001:2007 accreditation. This means that you can be sure that any reactive maintenance job we undertake is approached with safety in mind.

We use reliable, accredited, skilled and experienced tradespeople including our own team of Robinsons electricians, plumbers and carpenters together with specialists in boarding & glazing, drainage, pest control, gas, locks, roller shutters, graffiti removal and more. No job is too big, too small or too difficult.

It really is as simple as a phone call. You report the issue to us, we send out the right tradesmen, they fix the problem and your business continues to run smoothly.

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